Fannie Mae Reminds Homeowners, Renters, and Mortgage Servicers of Disaster Relief Options for Those Affected by Hurricane Helene
"Our top priority is the safety and well-being of those affected by Hurricane Helene. Homeowners facing hardship due to the hurricane should contact their mortgage servicer to discuss relief options as soon as they're able to do so," said
Homeowners and renters should call 855-HERE2HELP (855-437-3243) to access
Under
- Homeowners may request mortgage assistance by contacting their mortgage servicer (the company listed on their mortgage statement) following a disaster.
- Homeowners affected by a disaster are often eligible to reduce or suspend their mortgage payments for up to 12 months by entering a forbearance plan with their mortgage servicer. During this temporary reduction or pause in payments, homeowners will not incur late fees and foreclosure and other legal proceedings are suspended.
- In instances where contact with the homeowner has not been established, mortgage servicers are authorized to offer a forbearance plan for up to 90 days if the servicer believes the home was affected by a disaster.
- Following a forbearance plan, there are a number of options available to potentially help homeowners resolve the delinquency without paying a lump sum, including Disaster Payment Deferral and Fannie Mae Flex Modification.
- In addition, homeowners on a COVID-19-related forbearance plan who are subsequently impacted by a disaster may still be eligible for assistance and should contact their mortgage servicer to discuss options.
Homeowners and renters looking for disaster recovery resources may visit the
- A needs assessment and personalized recovery plan.
- Help requesting financial relief from the
Federal Emergency Management Agency , insurance, and other sources. - Web resources and ongoing guidance for up to 18 months.
- Services available in multiple languages.
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