AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience
Today, at NRC Health’s 30th annual conference, Human Understanding Beyond | HUB24 , the organization debuted healthcare’s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey.
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Today, at NRC Health’s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare’s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey. (Graphic: Business Wire)
“Healthcare experiences are human experiences, and the use of technology has often come at the expense of human connections—until now,” said
Huey™ is built with a moral framework that ensures that the technology closely aligns with human-centric, societal values to deliver compassionate feedback, relevant coaching, and the next best actions to frontline teams, leaders, and clinicians.
NRC Health’s holistic healthcare experience management framework breaks down the barriers often created by traditional technology and restores Human Understanding® across the healthcare experience. New AI-powered products include:
- nGage: AI-powered listening that captures unstructured feedback via video, image, and free text, in the natural voice and language of patients, employees, and community members along their journey.
- nQuire: Smart feedback summaries to make meaning out of mountains of data, delivering aggregated feedback in seconds based on actual comments from a customer database.
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nVolve: Intelligent, predictive conversation enablement for patient experience (PX) and employee experience (EX) use cases, built with the best of Nobl (acquired by
NRC Health ). - nLighten: Personalized narrative and competency summaries, gamified with actionable coaching for clinical teams on the frontline.
- nAct:Smart service recovery that instantly drafts recommended responses to empower teams to resolve alerts better and faster without adding to their workload.
At HUB24,
“With the complexity and demands associated with healthcare delivery today, it’s critical to take a human-centered approach—and Nobl can help us do just that,” said
NRC Health’s partnership with Medallia strengthens the organization’s capabilities in consumer experience (CX) and employee experience (EX). Medallia’s globally tested technology equips
“We are thrilled to add the advanced technology solutions from Nobl and Medallia to our comprehensive suite of AI-enabled products—all built on Human Understanding,” said
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cwitczak@bpdhealthcare.com
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