Duke Energy restores 90% of Carolinas customers capable of receiving power following Helene
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More than 1 million customers restored in
South Carolina -
More than 1.3 million customers restored in
North Carolina - Severity and scale of damage unprecedented
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The company's strategy over the past week has been to prioritize the restoration of the backbone of its system, which can be compared to the interstate highways and interchanges of the power grid. As the backbone work is completed, Duke Energy is moving personnel to work on the power grid's thousands of miles of lines and poles that serve individual homes and businesses. This work can feel slower because the same amount of work restores fewer customers.
"As more of our workers move into the areas hardest hit by Helene, they're encountering more severe damage on a larger scale than we've ever experienced," said
Information on estimated restoration times is continually updated on Duke Energy's Outage Maps tool. Customers also can enroll in Outage Alerts to get information about area outages and restoration efforts via text message, voice message or email.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability, and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
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SOURCE Duke Energy