Duke Energy continues rebuild of power infrastructure following Hurricane Helene
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More than 2.16 million customers restored in the Carolinas – approximately 85,000 since
4 p.m. yesterday. -
334,000 customers are still without service in Upstate South Carolina and mountains of
North Carolina . - Some left without power may be unable to receive power due to loss or destruction of their homes or businesses.
- Company is using drones and helicopters to inspect for additional damage, locate equipment in hard-to-reach communities.
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The company is using helicopters to move power poles into the hardest-hit areas so that needed equipment is in place to restore power as soon as it is safe to do so. The company is also flying drones and helicopters and dispersing damage assessment crews across the system in search of any additional threats, like leaning trees and washed-out equipment, which could further damage the system or inhibit ongoing repairs and restorations.
"In the face of the extraordinary damage and destruction caused by Hurricane Helene, our communities have shown exceptional resiliency," said
South Carolina
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Restoration of service may be extended in particular areas where catastrophic damage has occurred to electrical infrastructure, roads/bridges or both. We will continue to work alongside government agencies to coordinate access and restoration efforts in these areas.
Damage to Customer Property
- If your home or business is flooded or damaged, an electrician will need to make necessary repairs and obtain verification from your local building inspection authority before power can be restored.
- If the meter box is pulled away from your house or mobile home service pole and you have no power, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix.
We'll continue to communicate with customers via email, text and outbound call as their site-specific details become available. Customers can also visit dukeenergyupdates.com for the latest updates on their outage.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability, and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
24-Hour: 800.559.3853
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SOURCE Duke Energy