FiscalNote Announces New AI-powered Enhancements for Fireside - the Industry-leading All-in-one Constituent Relationship Management SaaS Platform
Fireside Unveils Advanced AI Feature to Revolutionize Legislative Inbox Management - Enhancing Safety, Efficiency, and Responsiveness of Legislative Offices by
Leveraging FiscalNote’s advanced AI tools and expertise, Fireside’s new feature provides an instant solution to the massive and time-consuming challenge of managing the 30,000 constituent messages legislative offices receive on average each year - while also providing the tools to quickly identify and separate messages with threats or self-harm language.
Fireside’s new AI sorting feature empowers users with the ability to prioritize constituent messages based on their significance, ensuring critical communications are promptly addressed. In the event a legislator’s office receives an email that explicitly mentions a threat of violence, Fireside's AI sorting feature immediately alerts and flags this message as high-priority - equipping the legislator’s team with the ability to inform law enforcement, reassess security measures, and ultimately protect the safety of the legislator, staff, and the public.
Using the power of large language models (LLMs), the AI sorting feature evaluates each incoming message for urgency and content, categorizing them into four primary ranks:
- Threats to the legislator or emails indicating self-harm
- Casework and personal constituent issues requiring immediate attention
- Meeting requests with the legislator or office
- General topic-related messages, constituting the bulk of messages
Key Benefits of Fireside’s AI Sorting
- Enhanced Workflow Management: Streamlines the management of legislative inboxes by automatically sorting and prioritizing messages, allowing staff to ensure all constituent messages are addressed in a timely manner.
- Transparency and Accuracy: Includes an info button for each sorted message, providing users with insight into the rationale behind its prioritization. Users can also report miscategorized messages to refine and optimize ongoing AI sorting accuracy.
- Seamless Integration: Complements existing communication, casework, and constituent relations tools within the Fireside ecosystem, ensuring a smooth addition to the platform's capabilities.
- Efficiency and Responsiveness: By using Fireside’s AI sorting feature, lawmakers and their staff can increase the effectiveness and efficiency of office communications, improving the relationship between legislators and constituents and building a deeper sense of trust and confidence in public sector institutions and their ability to deliver results and solutions more rapidly.
“FiscalNote is uniquely positioned to deploy our expertise in AI and the use of LLMs to enhance the efficiency and responsiveness of the public sector for the benefit of lawmakers, their staff, and their constituents,” said
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